Compare registered NDIS providers across Australia

Start with the NDIS Provider Finder (ndis.gov.au), but supplement with: NDS provider directory, peer recommendations from other participants in your area, support groups (Carers Australia, condition-specific groups), and our matching service. Look for: NDIS registration (required for NDIA-managed plans), specific experience with your disability, hourly rates within or below the NDIS price guide, low staff turnover (high turnover = high disruption for you), good communication, and willingness to work flexibly with your goals.

Plan management is FREE for the participant — it's funded separately by the NDIS in addition to your other supports. Standard funding: $232.35 setup fee + $99.39/month ongoing (2026 rates). You can ask for plan management to be added to your plan at any time during a plan review. Plan-managed plans give you flexibility to use both registered and unregistered providers, while the plan manager handles claims, payments, and budget tracking. Most participants choose plan management for this reason.

You can change providers at any time. Steps: 1) Give written notice to the current provider per your service agreement (typically 2-4 weeks). 2) Find a new provider and sign a service agreement. 3) Inform your plan manager (if applicable) of the change. 4) Update your support coordinator if you have one. There's no penalty or NDIA approval needed to change providers. If a provider isn't meeting your needs, you have the right to switch — and most experienced participants change providers multiple times across their NDIS journey.

Depends on your plan management: NDIA-managed = registered providers only. Plan-managed = registered AND unregistered providers (huge flexibility benefit). Self-managed = any provider, any rate (you decide if it's "value for money"). Some support categories have additional restrictions: Specialist Disability Accommodation requires SDA-approved providers, behaviour support requires specifically registered practitioners, complex consumables have specific approval pathways. Always check before assuming.

Funding is reviewed at each plan review (typically every 12 months). To increase funding: gather evidence of need (therapist reports, support coordinator letters, OT functional capacity assessments), document how current funding is insufficient, attend planning meetings prepared with specific examples of unmet need, and consider requesting a plan reassessment if circumstances change significantly. A good support coordinator helps build the case. Funding decisions follow the NDIS Operational Guidelines — knowing these strengthens your case.

NDIS publishes maximum hourly rates per support type (the "Price Guide"): Standard support worker $67.56/hr weekday daytime, $94.59/hr Saturday, $122.05/hr Sunday, $147.19/hr public holiday, $94.59/hr nights. Therapy services capped at $193.99/hr (most disciplines) or $214.41/hr (psychology). SIL has separate rate cards. Most providers charge at or near the cap. Self-managed participants can negotiate any rate; plan-managed and NDIA-managed are restricted to registered provider rates.

SIL (Supported Independent Living) and SDA (Specialist Disability Accommodation) are separate funding streams. To find SIL: many providers (Aruma, Achieve, Northcott) operate group homes — ask about vacancies, location, and current housemates compatibility. To find SDA: very limited supply (around 30,000 SDA dwellings nationally). Check Housing Hub, the NDIS Vacancy Map, or specialist SDA developers. SDA waitlists can be 6-24 months in metro areas. Both require specific funding in your plan — discuss with your planner during plan reviews.

Support coordination is optional but useful for: complex plans with multiple supports, first-time participants navigating the system, those changing providers regularly, complex behaviour support needs, or major life transitions (school to work, leaving family home). Cost: $2,500-$5,000/year (Level 2) funded separately in your plan. You request it at planning meetings. Specialist support coordination ($150/hr) is for very complex situations. Many participants find a good support coordinator essential — they save 5-10 hours of self-management per fortnight.